SHIPPING & DELIVERY POLICY

Last Updated: September 3, 2026

At JorjMart, we aim to deliver your orders safely, reliably and conveniently across Bangladesh. To help you understand our delivery process, please review this Shipping & Delivery Policy.

ORDER PROCESSING

Orders are processed after they are successfully placed. Where necessary, our team may also contact you to confirm the order.

Before dispatch, we may contact you by phone or SMS to verify your order, delivery address and contact information.

However, processing may take additional time during weekends, public holidays, promotional campaigns or periods of unusually high order volume.

DELIVERY AREAS

Currently, JorjMart aims to deliver products to customers across Bangladesh. Delivery is subject to product availability, courier coverage and other service limitations.

However, some locations may have limited or unavailable delivery services. This depends on the coverage provided by the courier.

DELIVERY PARTNERS

To deliver your orders, JorjMart may use third-party courier and logistics providers such as REDX and Steadfast Courier.

Depending on your location, the courier service may vary. Product type, availability and other operational requirements may also affect the selected delivery service.

DELIVERY TIME

Generally, delivery time depends on your delivery location and other circumstances.

Typical delivery times are:

  • Inside Dhaka: approximately 1–2 business days
  • Outside Dhaka: approximately 3–5 business days

Please note, these delivery times are estimates and are not guaranteed. In some cases, delivery may take longer because of courier delays, weather conditions, public holidays, traffic, natural events or operational issues.

DELIVERY CHARGES

Generally, delivery charges depend on several factors. These may include the delivery location, order size, product type and courier service.

In addition, promotional offers may affect the applicable delivery charge.

The applicable delivery charge will be displayed or communicated during the ordering process where applicable.

CASH ON DELIVERY

Currently, JorjMart offers Cash on Delivery (COD) for eligible orders and delivery locations.

For COD orders, customers must pay the full order amount and applicable delivery charges to the courier at the time of delivery.

Therefore, customers should ensure that someone is available at the provided delivery address to receive and pay for the order.

DELIVERY ADDRESS

When placing an order, customers are responsible for providing a complete and accurate delivery address and an active phone number.

As a result, incorrect or incomplete information may cause delivery delays or failed deliveries. In such cases, JorjMart will not be responsible for delays or failed deliveries caused by inaccurate customer information.

If you need to change your delivery address, please contact us as soon as possible. However, address changes may not always be possible after an order has been dispatched.

FAILED DELIVERY

In some cases, a delivery may not be completed because the customer is unavailable. Other reasons may include an incorrect or incomplete address, an unreachable phone number or refusal to receive the order.

If this happens, the courier may attempt redelivery or return the order to JorjMart according to its procedures.

Furthermore, repeated failed deliveries or refusal of confirmed COD orders may result in restrictions on future orders.

ORDER TRACKING

Where tracking information is available, customers may use the provided tracking details to monitor their order.

However, delivery updates depend on the courier’s tracking system. Therefore, tracking information may not always be updated immediately.

DELIVERY DELAYS

Although JorjMart and its courier partners make reasonable efforts to deliver orders within the estimated delivery period, delays may sometimes occur.

For example, delays may result from circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Traffic or transportation disruptions
  • Courier operational issues
  • Incorrect or incomplete delivery information
  • Unreachable customers
  • Unexpected events or other circumstances beyond reasonable control

During such situations, we appreciate your patience and understanding.

DAMAGED OR INCORRECT PRODUCTS

Where reasonably possible, customers should check the package and product upon delivery.

If you receive a damaged, defective, incorrect or incomplete product, please contact JorjMart as soon as possible. To help us review the issue, provide your order details and any relevant information.

In such cases, we will handle the matter according to our Return & Refund Policy.

DELIVERY ACCEPTANCE

By placing an order, you agree to provide accurate delivery information and reasonably cooperate with the delivery process.

For COD orders, accepting the order also means that you are responsible for paying the applicable amount when the order is delivered.

Finally, we appreciate your cooperation and understanding throughout the delivery process.